Collaboration around the work
Give the relationship a purposeful digital setting, centred on what both sides need to understand about the shared effort.
Client Portal
A shared space.
A clearer collaboration.
A dedicated interface designed to support collaboration between DCampaign and its clients, giving the shared work a more organised digital space.
CLIENT COLLABORATIONDIGITAL LAB PLATFORMS
The need behind the platform
Client delivery is a shared effort.
Client collaborationThe collaboration layer
A successful collaboration depends on both sides understanding the work. Clients and delivery teams need useful context, clear conversations and a common understanding of what they are working towards.
The Client Portal represents the client-facing side of DCampaign’s in-house technology. It is a dedicated space shaped around the relationship between our clients and the team delivering the work.
Developing it in-house keeps its direction connected to those collaboration needs. The purpose is to support an organised experience alongside the services DCampaign delivers.
How the direction takes shape
The work it supports.
The thinking behind it.
These are the priorities behind Client Portal: the context it serves and the experience its development is intended to support.
A client-facing perspective
Consider the experience from both sides of the collaboration, so the interface serves clients as well as the delivery team.
Direction from delivery needs
Let the practical requirements of client work inform how the portal takes shape and how its experience can be improved.
An illustrative workflow
Follow the context.
Understand the purpose.
An example of the kind of work Client Portal is designed around, from an initial situation to a useful next step.
- 01
Establish the shared context
Begin with a common understanding of the work and what the collaboration is intended to achieve.
- 02
Discuss the work together
Use that context to support a useful conversation between the client and the people responsible for delivery.
- 03
Make the next step clear
Bring the discussion back to what needs to happen next, with a shared understanding of the direction of the work.
A useful client space should make collaboration feel more organised. The experience belongs to both the client and the team behind the work.
THE GUIDING IDEA
A closer understanding
More about
Client Portal.
Why give client collaboration a dedicated space?
Client delivery involves an ongoing relationship, not just a single handover. A dedicated interface gives that collaboration a purposeful digital setting alongside the work being delivered.
How is it different from the CRM?
The portal is designed around the shared client-and-agency experience. The CRM is focused on the organisation of business relationships within DCampaign’s operations.
What informs the portal’s development?
The needs of clients and the delivery team. Building it in-house allows its direction to stay connected to the way those people collaborate.
Continue through the collection
Another platform.
Another part of the work.
Explore the other platforms and the different business contexts behind them.